Terms & Conditions

1 · Services

Three Nine Media provides real-estate, branding and commercial media. Depending on what is booked, that may include photography, videography, FAA Part 107 drone photography and video, 3D tours, floor plans, virtual staging and other virtual enhancements, and related real-estate and branding media.

What a particular Order includes is what that Order says. The services, options and prices shown when an Order is placed are the ones that apply to it.

2 · Orders and acceptance

Submitting an Order through Three Nine Media means the Client agrees to the Terms & Conditions and Privacy Policy applicable at the time of booking.

An Order placed on this website is a request. We confirm the actual appointment with you; a preferred date and time is not a confirmed appointment until we confirm it.

The Client is responsible for the accuracy of the information given to us, including the property address, the approximate square footage, access details and contact details.

3 · Cancellation and rescheduling

Plans change, and a certain amount of that is simply part of the work. What a cancellation or reschedule costs depends on when we are told:

• 24 hours or more before the appointment — no cancellation or rescheduling fee.
• Less than 24 hours before the appointment, including same-day — $75.
• The photographer arrives and the shoot is cancelled, cannot reasonably proceed, or authorized and timely access to the property is unavailable — $125.

Extraordinary circumstances may be waived at Three Nine Media's sole discretion.

4 · Property access

The Client is responsible for:

• having the authority to commission this work for the property;
• authorizing Three Nine Media and its contractors to access the property and to capture media of it;
• providing timely and workable access at the scheduled appointment time;
• obtaining any occupant, owner, association or other permission needed for us to be there and to photograph.

Where authorized, timely access is not available, the appointment may be treated as an on-site cancellation under section 3.

5 · Property condition and preparation

We photograph the property “As Is” — substantially as it is presented to us on the day.

The Client, or the property's representative, is responsible for the property's readiness; for removing or concealing private or sensitive items they do not want captured; for informing occupants as appropriate; and for securing or removing pets.

Our photographers may make minor adjustments on site. They do not move furniture or heavy objects, and they are not responsible for staging or cleaning the property.

6 · Square footage

For Residential services priced by property size, the square footage entered when booking is the approximate above-grade square footage of the property.

Basement and other below-grade square footage is excluded from this pricing measurement.

Final billing may be adjusted based on the property's actual above-grade square footage.

7 · Turnaround

Typical turnaround times are:

• Photos, floor plans and 3D tours — next day.
• Virtual staging — typically 24–48 hours.
• Video turnaround depends on the project; for residential listings, video is typically delivered within 2–5 business days.

These are typical targets rather than absolute guarantees. Delivery may reasonably vary with the complexity of a project, revisions or anything we are waiting on from the Client, weather, technical or service interruptions, and other circumstances that reasonably affect production.

8 · Payment

Accepted payment methods currently include Zelle, ACH, check and credit card.

Credit card payments carry a 3% processing fee — the processor's fee, passed through at cost. Zelle, ACH and check carry no fee.

Payment may be required before access to downloadable, unwatermarked final media, according to the Client's applicable payment terms.

9 · Copyright and use of the media

Three Nine Media retains the copyright in all media it creates.

For a commissioned Order, the Client receives a non-exclusive license to use the media for the marketing of that property, and — where the media was commissioned for it — for the Client's own appropriate agent or business branding.

The Client's brokerage may use the listing media for that specific property.

Licensing or use by any third party requires Three Nine Media's permission.

10 · Virtual staging and digitally modified media

Virtual staging, virtual renovation and similar work produce a marketing representation of the property, not a depiction of its actual current condition.

The Client is responsible for complying with applicable MLS and platform disclosure requirements when using virtually staged or materially digitally modified media.

11 · Floor plans and measurements

Floor plans, dimensions and measurements are provided for marketing and illustrative purposes.

They are not architectural plans, surveys or guarantees of dimensions. Any measurement that matters should be independently verified.

12 · Drone operations

Drone flights are conducted under FAA Part 107.

Whether a flight can take place is at Three Nine Media's discretion, and depends on airspace and authorizations, weather, and site conditions on the day.

13 · Hosted products

3D tours, property pages and other hosted products may be subject to hosting and availability periods. Three Nine Media does not guarantee indefinite hosting unless expressly agreed otherwise.

14 · Keeping your media

Clients should maintain their own copies of delivered media. Three Nine Media does not guarantee indefinite file or media availability.

15 · Liability

Three Nine Group Inc. is not responsible for any damage to the property during the shoot unless caused by gross negligence.

Clients are responsible for ensuring the property is safe for our team to enter.

16 · Changes to these Terms

We may update these Terms. The version in effect when an Order is submitted is the version that applies to that Order, and the Last updated date at the top of this page identifies the current version.

17 · Contact

Three Nine Group Inc. DBA Three Nine Media · threenine.media · hello@threenine.media